Cancellation & Refund Policy

We understand that circumstances may change, and you may need to request a cancellation or refund. Our policy is designed to ensure clarity and fairness for both parties. Please review the following guidelines to determine your eligibility for a refund or cancellation.

To be eligible for a refund, you must submit a cancellation request within 15 days from the date of purchase. Cancellations and refunds will only be processed if your request adheres to the terms outlined below. Any requests outside these guidelines will be subject to our discretion, and we reserve the right to decline them.

Refund Policy

1. Refunds are only applicable if the service was not used or activated during the 15-day period from the date of purchase.
2. If any promotions or discounts were applied to the purchase, the refunded amount will be adjusted accordingly, excluding the discounted portion.
3. Refund requests will not be accepted for products or services that are marked as non-refundable or are subject to specific terms upon purchase.

Cancellation Policy

You may cancel your service by submitting a cancellation request through our customer support portal. Please ensure that your request complies with the following conditions:

1. Cancellations must be requested within the first 15 days of the service activation for any refund eligibility.
   1. Privacy Notice – Ensure that no personal information has been misused or accessed during the service period.
   2. Acceptable Use Policy – Services that violated this policy will not be eligible for a refund.
   3. Copyright Infringement Policy – Any services involved in copyright violations are subject to immediate termination without refund.
2. Cancellations requested after 15 days from the service start date will not be eligible for a refund but may still result in service termination at your request.

Non-Refundable Products and Services

Certain products and services are non-refundable. These include, but are not limited to, domain registrations, SSL certificates, and any customized services. Please review the terms and conditions at the time of purchase for these products.